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AlstraCare Enterprise Membership
The AlstraCare (Alstra Enterprise Membership) subscription offers 3 tiers of service to ensure your website runs seamlessly and remains up-to-date. Tier 1 includes essential manual operations such as plugin and theme upgrades, page accessibility testing, data backups, security checks, and error fixing. Tier 2 – 3 builds on this foundation by including a monthly content update allowance, enabling you to raise tickets for our designers to make content changes to your website, such as updating a price table or menu, ensuring your site stays current with minimal effort on your part.
Each subscription is tied to a website, not a client account.
Service Tiers
| Tiers | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
| Back-end | Routine Engineer Hands-on Back-end Maintenance (Learn More) | Routine Engineer Hands-on Back-end Maintenance (Learn More) | Routine Engineer Hands-on Back-end Maintenance (Learn More) |
| Front-end | ❌ None | 🎨 2 Work Hours of Content Update (Learn More) | 🎨 5 Work Hours of Content Update (Learn More) |
| Platform | Specifically for WordPress websites | ||
| Included Services | ✅ Monthly security upgrades and technical maintenance carried out manually by one of our skilled engineers | ||
| ✅ Performance Optimization | |||
| ✅ Security Checks and Updates | |||
| ✅ Data Backup Management | |||
| ✅ Disaster Recovery | |||
| ❌ None | ✅ Up to 2 hours per month of scheduled support time, including content updates. | ✅ Up to 5 hours per month of scheduled support time, including content updates. | |
| Additional Hands-on Support Benefits | ❌ None | ✅ Custom changes and on-page content updates. | |
| ✅ First priority service for current customers. | |||
| ✅ Additional hours charged at $60 per hour with a minimum charge of 1 hour. | |||
| ✅ Refer to eligible services for a full list of benefits. Terms and conditions apply. | |||
👉 Learn More About Routine Engineer Hands-on Back-end Maintenance